Information We Collect

We collect information you provide directly to us when you use our services, contact us, or engage with our test case development platform. This includes:

• Contact information like your name, email address, and phone number
• Company details including business name, industry, and project requirements
• Technical information about your software testing needs and specifications
• Communication records from emails, calls, and meetings
• Project files and documentation you share for test case development
• Usage data from our testing platforms and tools

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our services and ensure our systems work properly.

How We Use Your Information

Your information helps us provide better test case development services and maintain our professional relationship. We use your data to:

• Develop and execute test cases tailored to your software requirements
• Communicate about project progress, deliverables, and technical updates
• Process payments and maintain accurate billing records
• Improve our testing methodologies and service quality
• Comply with legal obligations and industry standards
• Provide technical support and troubleshooting assistance

We never use your information for purposes unrelated to our testing services without your explicit consent. Your project data remains confidential and is only accessed by team members working directly on your account.

Information Sharing and Disclosure

We treat your information with strict confidentiality. We only share your data in these specific circumstances:

• With your explicit written consent for specific purposes
• To authorized team members who need access to complete your testing projects
• With trusted service providers who help us operate our business under strict confidentiality agreements
• When required by Thai law or legal proceedings
• To protect our rights or prevent fraud, but only the minimum information necessary

We never sell, rent, or trade your personal information to third parties. Any data sharing follows strict security protocols and confidentiality agreements that protect your interests.

Your Data Rights

Under Thai data protection laws, you have important rights regarding your personal information. You can exercise these rights by contacting us directly:

We respond to data rights requests within 30 days. Some requests may take longer for complex cases, but we'll keep you informed throughout the process.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure:

• Encrypted data transmission using industry-standard SSL certificates
• Secure cloud storage with regular backups and access controls
• Multi-factor authentication for all team accounts and systems
• Regular security audits and penetration testing
• Employee training on data protection and confidentiality requirements
• Incident response procedures for potential security breaches

While we use robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest protection standards.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements:

• Active project data is retained throughout the engagement and for one year after completion
• Financial records are kept for seven years as required by Thai accounting regulations
• Communication records are typically retained for three years
• Technical documentation may be kept longer if needed for ongoing support

When data is no longer needed, we securely delete it using methods that prevent recovery. You can request earlier deletion of your information, though some data may need to be retained for legal compliance.

International Data Transfers

Your data is primarily stored and processed in Thailand. When we need to transfer information internationally for technical reasons or service delivery, we ensure appropriate safeguards:

• Use of cloud providers with strong data protection certifications
• Contractual agreements that maintain Thai data protection standards
• Encryption during transfer and storage in international systems
• Regular auditing of international service providers

We minimize international transfers and only use trusted partners with proven track records of data protection.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how our services are used:

• Essential cookies that make our website function properly
• Analytics cookies to understand visitor behavior and improve our content
• Preference cookies to remember your settings and choices

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but won't affect our core testing services.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.

Continued use of our services after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.